Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with all seals intact. You’ll also need the receipt or proof of purchase. Please note that you are liable for the delivery costs of returning the item to us 

To start a return, you can contact us at service@fuelmylife.co.uk. Please note that returns will need to be sent to the following address: 

Returns Fuel My Life c/o Task Fulfilment Limited
Unit 23 Morses Lane
Brightlingsea, Colchester
Essex 
CO7 0SQ
United Kingdom


If your return is accepted, there is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@fuelmylife.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@fuelmylife.co.uk quoting your order number.